Riverwood Way | Full Building Process Part 9

At this point in the Riverwood Way, you’ve officially closed on your home and moved in: congratulations! Hopefully, everything is working perfectly in your house and this step doesn’t apply to you, but we’re going to spend a few minutes going over the warranty procedure just so you know what to do should problems occur.

Step 12: Warranty

The first thing to know is that you have a year after your closing day to submit warranty requests to our warranty department here at Riverwood, so don’t worry if you notice something a few months after you move in! This may include anything from paint touch ups to malfunctioning appliances in your home. A vast majority of these potential problems are caught well before your move-in day, but it’s always a good idea to check around the house just in case. We’d suggest waiting 30-60 days after moving in to make a full request list so we can take care of it in-house as quickly and efficiently as we can. Emergency requests that affect the livability of the home  can and should be reported as early as possible so we can prioritize the request.

It’s also possible for requests to come up after you’ve already moved into the house. New structures have to “settle” after the building process is finished, meaning the different parts of your home (wood, foundation, soil, etc.) shift due to environmental changes. Throughout the year, variations in temperature and humidity, or simply the constant gravity on your home, will cause tiny changes in its structure. This happens with all construction projects across the globe, and a majority of the time these changes are not visible and won’t affect the cosmetic/function of your home. That does not mean it’s impossible for small irregularities to arise as the settling process unfolds, and it is for this reason that we ask you to wait until the tail-end of the first year of living to report progressive problems with caulking or painting as it gives the home time to finish this process. 

If you do happen to notice any irregularities around your home throughout that first year, there are a number of ways you can get in contact with our warranty department on our website. Under the warranty tab, you’ll find the phone number, email address, and even a “Warranty Request” form integrated into the site as well. We suggest sending in an email as it allows you to give us pictures, address, and your lot number for immediate reference. Be sure to include these details in the address line, as well as a contact number somewhere in the email!